Covid-19 Business as usual

Business as Usual

(just a little more challenging for all of us!)

*Please  note that due to Royal Mail being inundated with the huge increase in volume of e-commerce orders there is currently 5-7 working days delay in recieving your parcel.  This is outside of our control.

• In this current situation we are still operating as normal and aiming to dispatch non bespoke orders in 24 – 48 hours.
• Bespoke orders are taking approx 3 – 5 working days due to the fact we may need to order trims or zips etc.
• Back orders mean that goods are made but either frozen at the factory or awaiting shipping.  Once lock down is released we can start to ship again.

We just wanted to let our customers know the steps we’re taking at Ragged Rose to help prevent the spread of coronavirus (COVID-19).

As an independent, family-run business we’re doing all we can to look out for our brilliant team, our manufacturers and especially our loyal customers who are all important to us.

Our staff are now all working remotely, including our office doggies Duffy and Dexter.  They are helping us to work from home and add a little light relief to this situation.

We’ll be keeping a close eye on all official guidance at this difficult time and are so grateful for your support and understanding.

• We use Royal Mail for smaller and lightweight items. If you’re home and self-isolating, you can ask your postman to leave the item on your doorstep to help avoid signing for smaller parcels.  For latest info on Royal mail click here.
• For larger deliveries, we use either UPS or My Hermes who have introduced new safe delivery proceedures, similar to Royal Mail.

We wish all our customers and their families to stay safe and well.